Compensation for delays

Q: Compensation for delays

Since the 1st er On January 1, 2021, public transport users will be entitled to compensation if they are delayed by 60 minutes or more in reaching their destination. The amount of the reimbursement varies according to the extent of the delay and the cost of transport. For tickets or day passes : In the event of a delay of at least 60 minutes, reimbursement corresponds to 25% of the price of the ticket or day pass. In the event of a delay of at least 120 minutes, reimbursement corresponds to 50% of the price of the ticket or day pass. For season ticket holders : the refund corresponds to the daily value of the season ticket, or a minimum of CHF 5, if the delay exceeds 60 minutes. Only refunds of more than 5 francs are paid out. Conditions and application form online or download at www.swisspass.ch/droits-des-voyageurs or at a public transport company's point of sale.

Since January¹, 2021, public transport users have been entitled to compensation, if they experience a delay of 60 minutes or more when arriving at their destination.

The amount of the refund varies according to the extent of the delay and the cost of transport.

For tickets or day passes :

In the event of a delay of at least 60 minutes, reimbursement corresponds to 25% of the price of the ticket or day pass.
In the event of a delay of at least 120 minutes, reimbursement corresponds to 50% of the price of the ticket or day pass.

For season ticket holders :