Mobilis investigates your tickets

From Monday, August 29 to Sunday, October 16, 2022, Mobilis will be surveying the tickets and season tickets used by public transport users within the scope of the Vaud fare community.

Thank you in advance for your cooperation!

When you travel by train, bus, metro or funicular, a Mobilis interviewer may ask you to show your ticket, which he or she will photograph using a tablet. If you present your SwissPass card, the device will read the information using the QR code.

They can be identified by the "Investigator" vest they wear, and by a badge bearing the Mobilis logo.

The following data is collected on the basis of photographs of tickets or by reading the QR code on your SwissPass:

• Personal data: surname, first name, photo. This data is not processed during the survey; it is automatically and securely archived and destroyed two months after the survey.
• Service data: type of ticket, category, class, number of zones, zone number, validity dates, time and place of purchase, price, place of departure and destination.

A ticket identification program automatically anonymizes the data and classifies these tickets in the appropriate categories, according to their duration (ticket/subscription/...), number of zones, type (general subscription, Mobilis subscription,...).

All data is stored securely and destroyed two months after the survey.

As a tariff community, we bring together thirteen public transport companies operating in the canton of Vaud. Each Mobilis ticket sold generates revenue, which is then divided between these thirteen companies. Thanks to the data collected in this survey, we can ensure that these revenues are distributed fairly and as closely as possible to actual fare consumption.

NB: These investigators do not carry out ticket checks; they are not authorized to issue tickets for travel without a valid ticket. This is the exclusive responsibility of authorized transport company personnel.

This survey method has been validated by the Swiss Federal Data Protection Commissioner.

You will find more information on data protection within the public transport sector and the Communauté tarifaire vaudoise in our data protection declaration.